Cases on Management

Understanding The Meaning of Management

            Process management is a activity, controlling, organizing and planning the construction of a pattern for the achievement of goals through the use of resources and activities of others with the supervision and guidance by offender management. Management is indispensable in a wide range of things. Ranging from managing yourself to how to manage companies and even countries. If there is no management activity, the disorganized will be always happen. Evenless, to obtain a goal without management that can be impossible. That’s why process management is necessary. A very simple example is when in public transportation terminal there is no controlling in and out access of vehicles makes total traffic jam. It is a effect of drivers who vie each other  to get out. That is the way disorganized will appears if theres no controlling.

Sometimes, although the management activity has been carry  out some companies ever get internal problems. From individual level, groups until units level or from a minor problem even a big problems. A minor problem such a matter of personal quarrels among employees up to the big one such different views on business strategy in the management.  Internal cases which are not immediately resolved will have serious consequences and even threaten the company into bankruptcy. Examples: labor strikes or demonstrations.

The factors of case conditions (Robbins, Sthepen ,2003, Organization Behaviour):

-          Must be felt by all relevant parties

-          It is a problem of perception

-          There is opposition or incompatibility of goals, differences in interpretation of fact, disagreement on expectations of behavior

-          negative interaction

-          there are ranks of cases of violence

By Baden  Eunson (Conflict Management, 2007, adapted), there are various types of cases:

-          The case of vertical between levels of hierarchy, such as between top management and middle management, middle management and supervisors, and supervisors and subordination

-          The case of horizontal, which occurs between people who work at the same hierarchical level within the company.

-          The case between the staff lines, which occur between people who have different tasks

-          The case of the role of misconceptions about what should be done by someone.

Example for case of management

            In the hotel will not be separated from the washing process. Both the dirty laundry of the hotel itself in the form of  linens as well as from guests request who stay in the hotel. That's the routines that do the laundry department. Handling with a lot of dirty laundry to process everyday. Besides having to deal with guest laundry services, demand for clean linens always have to ready to use, ranging from restaurants, room section, kitchen and engineering department or even employee uniforms dirty should also be addressed as well. At a high occupancy rate, load the dirty laundry will also increase. That is what will be a burden for the Laundry Department. All the washing process should be conducted on a regular basis. If not immediately resolved, the dirty laundry will pile up and result in a lack of stock of linen, such as: linens, napkins, tablecloths, pillowcases and others. Even the uniforms of employees could have a dirty neglected. Those all that cause problems between the department and can occur in a verbal confrontation. A bigger problem, which has stayed the guests will feel uncomfortable with the services provided so that the image of the hotel declined and reduced performance.

To be done for a laundry department manager:

1. Applying the method of handling dirty laundry that will be processed. So, to minimize the drawbacks that will occur if the high occupancy rate. Such as: calculate how much linen dirty or will be washed in accordance with sections that need to be
2. Establish rules for employees to return or uniform dirty on time. So there is no delay in the process of washing or excessive buildup of dirty uniforms
3. Set up a schedule for employees more accurate estimate based on forcest of room occupancy in the following day
4. Adding daily workers
5. Always coordinate the flow of dirty linen regularly

Application of appropriate management will make it easier for the company in achieving its goals. Referring to the planning and management of resources have been established, but there must always be increasing the effectiveness and efficiency

 

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