Online College: Leadership

on Senin, 19 Desember 2011
1. ConclusionLeadership is an interaction of activities undertaken by a leader to his subordinates in the process of influencing an organized activities towards the achievement of goals. In this case the means of leadership involve other people or other parties. It can be run effectively if the implementation of a leader can make approaches to the three elements, namely kesifatan, behavioral, and situational. The first approach looked at leadership as a combination of traits that appear. The second approach aims to identify the behaviors (Behaviours)-related personal effective leadership. Both of these approaches have the notion that an individual who has certain traits or exhibit certain behaviors will emerge as a leader in any group situation where it resides. The third approach is the situational view of leadership. This view considers that the conditions that determine the effectiveness varies with the situation met to regroup the tasks performed.In application of leadership did not exist when not accompanied by some of the elements that must be met in the leadership as below:• A cadre of movers,Activities affecting: this means that a leader in guiding its activities, control and direct the actions of others remedy to a particular target.
• The participant-driven, the communication, the goals of the organization.Followers / followership: lack of leadership is due to a follower. one becomes a leader because of the people who are willing to follow in accordance with the wishes of the leaderPurpose: Leadership  which arises because of the cooperation in order to achieve predetermined goals together. with a purpose - a particular purpose arising out of cooperation and leadership that should arise is also set to achieve that goal.
• The benefits are not only enjoyed by some members


2. What do you know about leadership?
Leadership is the power to influence someone, either in doing something or not doing something. Someone said if he has followers or subordinates. Subordinate leaders may be asked to do something or not doing something to achieve shared goals that have been set first.
The higher the position of a leader in the organization is increasingly demanded by conceptional thereof the ability to think strategically and macro. The higher one's position within the organization so it will be more generalist, while the lower one's position within the organization so he became a specialist. Generis theory, social theory and the theory is a theory that suggests okologis birth / emergence of a leader, while the types of leadership can be classified into five main types, namely the type of autocratic, militaristic, paternalistic, charismatic and democratic type.
Leadership comes from the lead which contains two main things, namely: the leader as a subject, and. led as the object. The word implies direct lead, nurture or regulate, guide and also indicate or influence. Leaders have a responsibility both physically and spiritually to the success of which led work activities, thus becoming a leader is not easy and will not everyone has equality in carrying out its leadership.



3. Explain the duties of a leader in performing the task of leadership in organizations.
Between leadership and management has a relation to one another. Both have similarities, although very different in concept. According to Bennis and Nanus (1995), the conception of a leader more towards doing the right thing, while managers focus on doing exactly or with a famous phrase "managers are people Who Do Things right and leaders are People who do the right thing". Leadership ensures that we climb the ladder against the wall appropriately, while management arranged for us to climb the stairs as efficiently as possible.
When some of the basic logic of the above definitions of leadership we derive deeper, then we will get fundamental implications and order pull off a concept of leadership. task leader is carrying out management functions such as the previously mentioned consisting of: plan, organize, mobilize, and supervise.
The implementation of these tasks can not be achieved only by the leader alone, but by moving the people they lead. In order for people who want to work in efectif led a leader in addition must have initiative and creative should always pay attention to human relationships. In more detail the duties of a leader include: decision making set goals and devise policy, organizing and placing workers, coordinate activities both vertically (between subordinates and superiors) and horizontally (between divisions or units), as well as lead and supervise implementation of the work.


Function - the function of leadership is as follows:
1. Planning Function
A leader needs to create a comprehensive plan for the organization and for themselves as the party responsible for the achievement of organizational goals. Benefits - the benefits include:
a. Planning is the result of thought and analysis of the situation in pekerjaanuntuk decide what to do
b. Planning means thinking far ahead with decisions - decisions based on facts - facts that are known
c. Planning means the projection or the placement of the work yourself into a situation that will be done and goals or targets to be achieved.
Planning involves two things, namely:
a. Planning is not written to be used in the short term, in emergencies, and activities that are ongoing.
b. Written plan that will be used to determine kkegiatan - activities to be conducted on the basis of long-term and determine the procedure - a procedure that required
Every good plan will contain:
a. Intents and purposes remain and can be understood
b. Use of resources - resources appropriately six M
c. Ways and procedures to achieve these objectives
2. Forward-looking function
A leader who always looked to the future means will be able to drive what will happen and always be alert to the possibility. This provides assurance that the process towards the intended work will be berlangusng continuously without experiencing obstacles and adverse deviation. Therefore a leader must be sensitive to the situation both within and outside the organization so it can detect the obstacles that arise, whether small or large.
3. Function development of loyalty
Development of loyalty not only among the followers, but also fatherly leaders in low and middle-level organizations. To achieve this fidelity, one's own leaders must lead by example both in thoughts, words, and the behavior of a day - the day the show to his own leader has never strayed from loyalty to deny and things will not be able to function properly.
4. Oversight Functions
Oversight function is a function of the ability of leaders to continually examine the implementation of the plan. With the supervision of the barriers - barriers can be readily found, to be solved so that all activities take place by rail back to the pretext specified in the plan.
5. Decision function
Decision making is a function of leadership is not easy to do. Therefore, many leaders are delaying to make decisions. In fact, there are leaders who are less willing to take a decision. Methods of decision making can be done individually, in groups of teams or committees, councils, commissions, referendum, submitted a proposal in writing and so forth.
6. Motivational function
A leader need to always be considerate of his men. Leaders must be able to give encouragement, encouraging, influencing his men to be hardworker and show good performance of the organization he leads. Giving gifts in the form of rewards, gifts, praise or a thank you is needed by men because they feel that the results of his labors noticed and appreciated by the leaders.On the other hand, a leader must be brave and able to take action against his men are perverted, the lazy and who has done wrong to the detriment of the organization, by way of giving reproach, rebuke, and punishment is worth the guilt. To carry out these functions as well as possible, a leader needs to hold a list of skills and good behavior for all employees so that recorded all the prizes and punishments that have been given to them.



4. What is a style of leadership? if you become a leader of what leadership style would you use? tell
Leadership is a matter that should be owned by every leader of the organization. The effectiveness of a leader is determined by his skill and direct influence of its members. On in order to test the effective leadership style in the General Store Sinar Mas, Sidoarjo, the study was conducted to prove the relationship between leadership style with the spirit and excitement of work. Can be revealed that the style of effective leadership is leadership that are tailored to the situation and condition of the people led. Indications of decline in morale and enthusiasm shown by the high levels of work absenteeism and employee displacement. It arises as a result of an unpopular leadership.

1. Type the democratic leader of this type of leader that the leader is considered a right.

The characteristics of the leader of this type are as follows:
a. Assume that the organization is privately owned
b. Identify personal goals with organizational goals.
c. Assume that the subordinate was solely as a tool
d. Not willing to accept criticism, suggestions and opinions from other people because he thinks he is the most correct.
e. Always rely on formal authority
f. In a move subordinates often use the approach (Approach) which contains elements of coercion and threats.

Of the properties owned by the autocratic type of leadership at the top can be seen that this type do not respect the rights of man, because this type can not be used in modern organizations.


2. Type of militaristic leadershipNeed diparhatikan in advance that a leader is not the same type of militaristic leaders in military organizations. This means that not all leaders in the military is a militaristic type.A leader who has a militaristic-type properties as follows:a. In a move to a predetermined subordinate, the command is used as a tool to achieve the main goal.b. In moving the subordinate really like to use the rank and position.c. Sonang to excessive formalityd. Demands high discipline and absolute obedience from subordinatese. Not willing to accept criticism from subordinatesf. Fond of ceremonies for various circumstances.
Of the properties owned by the militaristic type of leader is clear that the ripe leader like this is not an ideal leader.3. Type of leader fathernalistisFathernalistis type of leadership, have certain characteristics that are fathernal or kepakan.ke Such leaders use influence the nature of fatherhood in moving subordinates to achieve goals. Sometimes the nature of the approach taken is too sentimental.General properties of this type of paternalistic leader may be argued as follows:a) Holding subordinates as human beings who are not adults.b) Being too protect the subordinatec) Rarely provide the opportunity for subordinates to take decisions. Because it's rare and delegation of authority.d) Rarely provides the opportunity for subordinates to develop a creative
the initiative.
e) Often considered himself all-tau.It must be recognized that in certain circumstances such as this very needed of leader. However, in terms of properties fathernalistis leaders showed less negative element of continuity to the organization he leads.
4. Type of charismatic leadershipUntil now, management experts have not managed to find the reasons why a leader has charisma. What is known is the type of leader like this mampunyai huge attraction, and hence has a very large followers. Most of the followers explain why they became followers of such leaders, knowledge of the factors causing Due to the lack of a charismatic leader, it is often simply to say that such a leader endowed with supernatural powers (supernatural powers), it should be noted that the wealth, age, health education profile and so on. Can not be used as criteria for the type of charismatic leader.


5. Type of Democratic LeadershipOf all the types of leadership that exist, the type of democratic leadership is considered the best type of leadership. This is because the type of leadership has always put the interests of the groups were compared with individual interests.Some features of this type of democratic leadership is as follows:1. In the process of moving the subordinate always starts from the idea that man is the noblest creature in the world.2. Always try to harmonize the interests and personal goals with organizational interests.3. Pleased to receive suggestions, opinions and even criticism from subordinates.4. Tolerate subordinates who make mistakes and provide education to subordinates in order not to make mistakes by not reducing the power of creativity, and initiative of subordinates inisyatif.5. More focused cooperation in achieving goals.6. Always trying to make his subordinates more success thereof.7. Trying to develop a personal capacity as a leader himself.8. And so on.Of the properties that must be possessed by the leader of a democratic type, it is clear that it is not easy to be a democratic leader.
If I become a leader in an organization I wanted to be a democratic leader. this is the type of leaders who emphasize group interests rather than personal interests. In a sense it can be concluded that democratic leaders are leaders who are fair and have the ability to

proportional between the interests of the rights and obligations.


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Online College(Basic of Management) : Mr. Murhadi

on Senin, 05 Desember 2011
Summary
From the material we can conclude that the task can be delegated with authority and based on the scope of the power dimil; iki by a Manager. This is a process that is required for the organization can work more efficiently. The delegation of authority is something that is vital in the organization. Bosses need to perform the delegation of authority so that they can run well management operations. In addition, the delegation of authority is a logical consequence of the greater organization. The delegation also carried out in order that the Manager can develop subordinates so that further strengthen the Organization, especially in the event of a change in the order management. However, in order to achieve the delegation needs to pay attention to four of the following conditions:
1. the recipient can understand such communications
2. At the time of his decision created recipients believe that it does not deviate from the objective of the Organization
3. The receiver believes that it is not contrary to his personal interests as a whole.
4. She is able to mentally and phisik to follow him

Why authority and influence very influential in execution delegacy success ? 
There are two opposed views about the source of authority, namely:
1. The theory of Formal (Classic View) That the authority is conferred or inherited. This view assumes that the power comes from a very high level of the community and then legally derived from level to level. (affect)
2. Acceptance of the Theory That a person's authority arise only when it is received by the groups or individuals to whom such authority has been executed. (influenced)
By looking at the two views above be explained that the delegation be influenced and was influenced by a person or entity. These conditions arising from the status of the Office, the powers of the monitor and punish, possession of more information or a mastery of better communication channels. It is related to the scope of the powers possessed by a person or entity, that is what causes the delegation can be achieved
What causes the basis of the delegation of tasks to a Manager doing subordinate?
As we know that a manager has a function and a responsibility to do their job in regards to qualify an organization. By performing a delegation, a Manager is unlikely to do maintenance and mengatus an organization alone. The delegation also had another function as below:
1. the delegation allows the manager gets results or more benefits of delegation is of the form delegate Manager performs all his own. 
2. the Organization could function more efficiently because the delegation occurs the interactions between subordinates and superiors in carrying out the goals of the company.
3. allows Manager to focus its energy on the delegation of tasks priority 
4. Delegation can be one of the ways that employees can grow and develop.
Keep in mind that the delegation was not only done in one line level managers, but all levels managers also conduct appropriate scope of the delegation of authority. It is rotating, tops mendelegasi to subordinates then subordinates accountable to superiors so on.
What steps must be performed by the Manager before the delegate tasks?
a. Identify the desired result: You should plan the desired voltage. Make sure what you want to get done through other people. You should be clear and describe the result you want to delegate. 
b. disconnect the guidelines and standards: the second, You have to set some standards and plan the sequence work. This should be communicated to the right to delegate. Answer all his/her questions and doubts and make sure he understand them thoroughly. 
c. Specify a resource: It is your duty to educate the delegate You about available resources and budget, where he must serve.
d. make sure awards and consequences: the fourth Rule is to follow the logical aspects of an individual's mind. People are going to take more interest in the job only if they believe that their work will be appreciated and rewarded appropriately. Therefore, inform Your subordinates that works well will bring sufficient benefits and vice versa. 
 


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Tugas dan Tanggung Jawab Receptionist

on Minggu, 27 November 2011
Tugas seorang receptionist hotel adalah :

1. Menyambut setiap tamu tamu hotel dengan ramah
2. Menjawab telepon berkaitan dengan informasi akan hotel tersebut
3. Memberi bantuan petunjuk akan lokasi tempat yang diminta kepada para pengunjung hotel
4. Memberikan informasi berkaitan dengan hotel kepada para pengunjung hotel
5. Mencatat daftar pengunjung hotel berkaitan dengan check in & check out
6. Data entry akan informasi tamu hotel
7. Mencatat berbagai informasi yg diperlukan oleh hotel seperti check in check out reservasi dll
8. Menyortir surat surat yang masuk ke hotel baik kertas maupun elektronik
9. Memberikan citra + image hotel yg baik dan ramah serta profesional
10. Memberikan bantuan kepada setiap pengunjung hotel bila diperlukan
11. Mengamati & melaporkan aktivitas pengunjung hotel yang mencurigakan bila diperlukan
12. Bagi receptionist shift malam, ada kemungkinan besar dituntut untuk mampu mengerjakan night auditing dimana ketika malam tiba, receptionist bisa juga bertugas :
- Sebagai petugas keamanan di malam hari
- Mengurus check in check out di waktu malam
- Menerima telepon di malam hari
- Menerima panggilan tamu hotel akan kebutuhan room service
- Menjadi bellboy
- Mengaudit guest ledger
- Memasang pengumuman mengenai room rate + room tax hari itu kepada setiap guest folio (account tamu) di tengah malam (biasa menjelang subuh jam 2 dini hari)
- Memasang or mengganti room rate + room tax buat esok yang dilakukan malam hari
- Mengecek akurasi beban biaya kepada account tamu hotel
- Mengurus pemesanan hotel di malam hari
- Mengurus komplain tamu hotel di malam hari (tepatnya menampung komplain tamu hotel buat   disampaikan kepada yg atasan di pagi harinya)
- Koordinasi kebutuhan housekeeping di malam hari
- Mengatasi berbagai situasi darurat yg mungkin terjadi di malam hari
- Mengurusi kebutuhan tamu hotel di malam hari (memesan taxi, mencarikan barang keperluan tamu atau escort girl, dll)
           

Referensi:


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Main Duties of Receptionist (Online College: Ms. Hardini)

on Selasa, 22 November 2011
Deskripsi Pekerjaan Receptionist/ Front Desk Agent (FDA)

> Area kerja Receptionist/ Front Desk Agent (FDA) : front desk

  Ringkasan pekerjaan Receptionist/ Front Desk Agent (FDA) : menangani registrasi tamu, memberikan pelayanan sebelum tamu menginap serta menangani check-out tamu beserta pembayarannya. Atasan langsung Receptionist/ Front Desk Agent (FDA) : FO Supervisor

Tugas pokok Receptionist/ Front Desk Agent (FDA) :
• Menyambut tamu yang datang di front desk dengan ramah dan sopan.
• Melakukan pendaftaran tamu
• Mencatat uang deposit tamu untuk menginap
• Menangani tamu check-out
• Melayani penukaran mata uang asing ke mata uang lokal
• Memasukkan tamu yang sudah check-in dalam satu laporan harian.
• Menghitung dan bertanggung jawab atas uang transaksi selama staff tersebut bertugas pada hari tersebut.

Referensi :http://repository.usu.ac.id/bitstream/123456789/27483/4/Chapter%20II.pdf

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Strategic Planning and Operational Planning

on Jumat, 11 November 2011

A. Strategic planning 

It is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people.
In order to determine where it is going, the organization needs to know exactly where it stands, then determine where it wants to go and how it will get there. The resulting document is called the "strategic plan."
While strategic planning may be used to effectively plot a company's longer-term direction, one cannot use it to reliably forecast how the market will evolve and what issues will surface in the immediate future. Therefore, strategic innovation and tinkering with the "strategic plan" have to be a cornerstone strategy for an organization to survive the turbulent business climate.
Strategic planning is the formal consideration of an organization's future course. All strategic planning deals with at least one of three key questions:
  1. "What do we do?"
  2. "For whom do we do it?"
  3. "How do we excel?"
In business strategic planning, some authors phrase the third question as "How can we beat or avoid competition?" (Bradford and Duncan, page 1). But this approach is more about defeating competitors than about excelling.
In many organizations, this is viewed as a process for determining where an organization is going over the next year or—more typically—3 to 5 years (long term), although some extend their vision to 20 years.

B. Operational Planning

It Is a plan that focuses on the planning of tactical plans to achieve operational objectives. Developed by middle-level and lower-level managers, the operational plan has a short-term focus and relatively more narrow scope. Each operational plans in connection with a series of small activities.
It describes short-term business strategies; it explains how a strategic plan will be put into operation (or what portion of a strategic plan will
be addressed) during a given operational period (fiscal year). An operational plan is the basis for and justification of an annual operating budget request. Therefore, a strategic plan that has a five-year lifetime would drive five operational plans funded by five operating budgets

operational planning is divided into : 
- Disposable plan: developed to carry out a series of actions that can not be repeated in future

  Programs: the plan used for a series of major

  Project activities: a disposable plan to narrow the scope and less complex than the program

- The plan remains: developed for repetitive activity on a regular basis over a period of time

   Policy: Plan detailing responses remain common organization for the problem or situation

   Standard operating procedures: fixed plan outlining the steps to be followed in certain situations

   Rules and regulations: fixed a plan that describes exactly how the specific activities undertaken

Why Is an Operational Plan Important?
An Operational Plan ensures you can successfully implement your Action and Monitoring plans by getting your team to:
• Prepare your project to raise funds, being clear about how you will get the resources (see Step 3.2) and arming you with a convincing plan to review with existing and potential donors.
• Use resources efficiently, to help allocate scarce resources to the most critical gaps and needs.

Clearly define your capacity gaps and most critical resource requirements.
• Reduce risks where possible, and prepare contingency plans where necessary.
• Think about the long term future of the project, including how you will ensure sustainability of your project’s targets and impacts. 

The scope of planning influenced by the dimensions of time, space, and technical level of planning. These three dimensions interact. Each dimension is the following sources:
1.       Planning the time dimension
a.       Long-term planning
b.      Medium-term planning
c.       Short-term planning
2.       Planning the social dimension
a.       National planning
b.      Regional planning
c.       Spatial planning
3.       Planning dimensional planning level
a.       Macro planning
b.      Micro planning
c.       Sectoral planning
d.      Region planning
e.      Planning the project
4.       Planning type of dimension
a.       Planning from top to bottom
b.      Planning from the bottom up
c.       Planning for the attack to the side
d.      Landscape planning
e.      Planning up top-down and bottom combined




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